These Terms and Conditions apply to your access to and use of www.pharmaceutra.co.uk, associated Pharmaceutra online services, and your purchase or request for medicines, healthcare products, consultations and other services supplied by Pharmaceutra.
Please read these Terms and Conditions carefully before using our Website, registering an account, submitting a consultation, requesting a prescription or placing an order.
By using our Website or services, you agree to these Terms and Conditions.
Nothing in these Terms and Conditions is intended to exclude or restrict any statutory rights that you have as a consumer and which cannot lawfully be excluded or restricted.
1. INTRODUCTION
These Terms and Conditions set out the basis on which you may access and use the Pharmaceutra Website, create and use a Pharmaceutra account, complete online medical questionnaires, book or participate in consultations, request prescription treatments, purchase medicines and healthcare products, submit or use private prescriptions where supported, arrange delivery, and otherwise use services provided by Pharmaceutra.
References in these Terms to “Pharmaceutra”, “we”, “our” or “us” mean PHARMACEUTRA LIMITED. “Website” means www.pharmaceutra.co.uk and any Pharmaceutra-operated online portal through which our consumer pharmacy or healthcare services are provided. “Patient” means the individual for whom a medicine or clinical service is requested. “Customer”, “you” or “your” means the person accessing our Website, purchasing products or using our services. “Prescriber” means an appropriately qualified and registered healthcare professional authorised to prescribe medicines. “Pharmacy” means the registered Pharmaceutra pharmacy. “Prescription Medicine” or “POM” means a prescription-only medicine. “Cold-Chain Medicine” or “Refrigerated Medicine” means a medicine requiring temperature-controlled transportation and/or storage.
These Terms should be read together with our Privacy Policy, Cookies Policy, Delivery Policy, Returns, Refunds & Cancellation Policy and Complaints Policy.
Where a particular service or product is subject to additional terms or instructions, those additional terms form part of your agreement with us. If you do not agree to these Terms, you should not use our Website or services.
2. ABOUT PHARMACEUTRA
The Website and pharmacy services are operated by PHARMACEUTRA LIMITED, trading as Pharmaceutra.
Company number: 13612465. Registered in England and Wales. Registered office: 64 Borough High Street, London, SE1 1XF, United Kingdom. Telephone: 0204 537 4441. Email: [email protected]. Website: www.pharmaceutra.co.uk.
3. ACCESS TO OUR WEBSITE
3.1 You are responsible for ensuring that anyone who accesses our website using your internet connection is made aware of these terms and complies with them.
3.2 Our Site is intended for users who reside in the United Kingdom. We make no representation that the content available on or through our Site is suitable, lawful or available for use in any other location.
3.3 Our website is only available to individuals who are legally capable of entering into binding contracts under applicable law. You must be at least 18 years old to purchase our products or use our services. If you do not meet these requirements, you must stop using our website immediately. By submitting an order request, you confirm that you are at least 18 years of age, or such higher age as may be required by the laws applicable in your jurisdiction.
3.4 Access to our website is provided on a temporary basis. We reserve the right to withdraw, suspend or modify any part of the website or the services provided through it without prior notice. We will not be responsible or liable if the website is unavailable at any time or for any period.
3.5 We aim to review and update our website regularly and may change, remove or update its content at any time. Where necessary, we may suspend access to the website or discontinue it indefinitely.
3.6 Any account details provided to or created by you, including your login information, password and other identifying or security information, must be kept confidential and must not be disclosed to any third party. We reserve the right to disable or restrict your access to the website if we reasonably believe that you have failed to comply with these terms.
3.7 Our website may contain links to websites, services or resources operated by third parties. These links are provided for information and convenience only. We do not control the content of third-party websites or resources and accept no responsibility for them, including any loss or damage arising from your access to or use of them.
3.8 This website must not be used for medical emergencies. If you are experiencing an emergency or require urgent medical assistance, please contact your local doctor, pharmacy or the emergency department of your nearest hospital, as appropriate.
4. HOW YOU SHOULD USE OUR SERVICES
4.1 Registration
To use our medical services, you must first register on our Site. Registration is required before you can:
Submit a consultation form.
Order any product.
Receive medical treatment through our service.
4.2 Prescription-Only Medication
When you order prescription-only medication, the following process applies:
Online medical consultation: We will carry out an online medical consultation based on the information you provide through our medical questionnaires, telephone discussions where appropriate, and any answers you give to follow-up questions from our clinicians. Our medical questionnaires are carefully prepared in line with appropriate medical practice.
Providing accurate medical information: You will be required to provide details of any existing medical conditions, illnesses, symptoms, or recurring health concerns. You must ensure that the medical information you provide is accurate and kept up to date. If your medical circumstances change, you should notify us by email and update your profile information whenever you place a new order.
Prescription approval: If, following our medical assessment, our prescribing team determines that the treatment is suitable for you, a prescription will be issued.
Treatment not approved: If our prescribing team determines that the requested treatment is not suitable for you, we will inform you that we are unable to provide the treatment and your order will be fully refunded
4.3 Non-Prescription medication and GSL : If you order a product which is not a prescription only medicine, an online consultation is not necessary and you will be charged for the product on placing your order.
5. CONDITIONS OF SUPPLY
This section provides a brief summary of the conditions that apply when placing an order through our website. For full details, please refer to our Terms of Sale.
- Order acceptance: Your order is accepted once we send you an email confirming that your prescription has been approved. Any delivery timescales or delivery services will apply from the date your order is formally accepted.
- Prescription-only medicines: Where prescription medication is requested, one of our clinicians will review the information you provide through the medical questionnaire. If, following their clinical assessment, they determine that the treatment is suitable for you, a prescription will be issued and sent to our Pharmacy. The Pharmacy will then sell, supply, dispense and dispatch the prescribed medication directly to you in its own name and in accordance with our Terms of Sale.
- Identity verification: You will be required to complete an identity check through our verification partner, Twilio VeriFy ID. If your identity cannot be successfully verified, we will be unable to provide prescription medication to you.
- Partner pharmacies and information sharing: To support the dispensing and delivery of your medication, we may use a partner pharmacy and share only the personal information necessary to fulfil your order, such as your name, prescription information and delivery address. If you would prefer us not to make these disclosures, you can contact us at [email protected].
- Communication with Our Clinicians
- All communication between you and the clinician must take place through our secure messaging platform. Our customer service email, [email protected], should only be used for general enquiries.
- If one of our pharmacists requires any additional information from you, they will contact you through the secure messaging platform.
- Your order will remain on hold and will not be processed until you have responded to the clinician’s message.
- If you do not respond within 14 days, your order will be rejected and you will receive a full refund.
- When We May Be Unable to Accept Your Order
- If we are unable to accept your order, we will notify you and you will not be charged for the product. Reasons why an order may not be accepted include, but are not limited to:
- Our prescribing pharmacists deciding that the order is not suitable or appropriate based on the information provided in your consultation form and any subsequent communication.
- The requested product being out of stock.
- Unexpected limitations affecting our available resources or ability to fulfil the order.
- An error being identified in the product description or price.
- Supply Restrictions
- Professional standards, codes of conduct and applicable legal or regulatory requirements may restrict the quantity of a particular product that we and/or our Pharmacy are able to supply to you, as well as how frequently that product may be supplied.
6. LIMITATION OF LIABILITY
The information and materials available on our website are provided for general use and are subject to the following limitations and conditions:
- While we aim to ensure that the information displayed on our website is accurate and up to date, we do not provide any guarantees, warranties or assurances regarding its accuracy, completeness or reliability.
- Nothing in these Terms excludes or limits our liability where doing so would be unlawful. This includes liability for death or personal injury resulting from our negligence, or any other liability that cannot legally be excluded or restricted.
- If you use our website, Products or Services for any commercial or business purpose, we will not be liable for any loss of income or revenue, loss of business, loss of profits or contracts, loss of anticipated savings, loss of data, wasted management or office time, or any indirect or consequential loss or damage, whether arising through negligence, breach of contract or otherwise, even where such loss or damage was foreseeable.
- Prescribed Medicines are supplied based on the information you provide to us and/or our Associates through the online clinical assessments available on our website. We will not be responsible for any loss or damage resulting from the use of Prescribed Medicines where you have provided information that is inaccurate, misleading or incomplete.
- Our Products and Services are supplied for domestic and private use only. You agree not to use them for any commercial, business or resale purpose. If you use our Products or Services for such purposes or otherwise contrary to these Terms, we will not be liable for any loss of profit, loss of business, business interruption or loss of business opportunity.
- We will not be liable for any loss or damage arising from your failure to inform your GP, doctor or other healthcare professional about any Products or Services that you have ordered or obtained through our website.
- We will not be responsible for any loss or damage resulting from your failure to follow the information, instructions or advice provided on our website.
- All items leave our premises in an intact condition. If an item is damaged during delivery or transit, you should contact the relevant courier to report the damage. Pharmaceutra Ltd will not accept responsibility for damage occurring in transit or for any damage or injury suffered by a consumer as a result of using an item that has arrived damaged.
- You acknowledge and agree that any information or advice provided through our website is not intended to replace advice from your GP, doctor or another qualified healthcare professional. You should consult your GP or an appropriate healthcare professional regarding any Products and/or Services supplied through our website where necessary.
7. INTELLECTUAL PROPERTY RIGHTS & RIGHTS TO CHANGE THESE TERMS
We own, or are authorised to use, all intellectual property rights relating to this website and all content and materials made available through it. These materials are protected by applicable copyright laws and international copyright treaties, and all rights are reserved.
- You must not alter, edit, adapt or otherwise modify any paper or digital copies of materials that you print, download or obtain from our website.
- Illustrations, photographs, videos, audio recordings, graphics or other visual materials must not be used separately from the text or content that accompanies them.
- All intellectual property rights in the website and its published content remain owned by us or our relevant licensors.
We reserve the right to update, revise or amend these Terms of Supply from time to time. You are responsible for reviewing these Terms and Conditions periodically so that you remain aware of any changes or updates that we may introduce.
- We may revise or amend these Terms of Supply when necessary.
- You should regularly review the Terms and Conditions for any updates.
Continued use of our services should be based on the most current version of the Terms and Conditions available on our website.
8. ENTIRE AGREEMENT, WEBSITE ACCESS & GOVERNING LAW
These Terms of Use, together with any documents specifically referred to within them, form the complete agreement between you and Pharmaceutra Ltd regarding your use of this website. They replace and override any previous discussions, communications, negotiations, arrangements, understandings or agreements relating to your access to or use of the website.
- We reserve the right to restrict, suspend or terminate your access to the website if we reasonably believe that you have breached these Terms of Use.
- Any restriction, suspension or termination of access will not affect any other rights or remedies that we may have in relation to your breach of these Terms.
- We may withdraw, remove, suspend or change the website, or any part, section, service or feature of the website, at any time.
- If you have any concerns about content appearing on our website or about any of our services, please contact us at [email protected].
These Legal Terms are governed by and interpreted in accordance with the laws of the United Kingdom. The application of the United Nations Convention on Contracts for the International Sale of Goods is expressly excluded.